MQT: Total Quality Management, a driver of sustainable performance
The term “MQT” — for Total Quality Management — is making a comeback in industrial, logistics or service companies. Why? Because at a time when everything is going faster, where customer pressure is constant and where regulatory issues are exploding, it is becoming urgent to Put quality back at the center, collectively.
But what are we really talking about? Is it a method? A philosophy? A system? Here is a clear, operational, field-oriented explanation — and useful if you are a QHSE manager, site director or production manager.
MQT: a culture more than a procedure
MQT, or Total Quality Management, is a global state of mind : that of a company where everyone, in their position, seeks to improve quality.
It is based on 4 simple pillars:
- The involvement of all, not only quality service
- Continuous improvement, every day, on every link
- Customer satisfaction, in a broad sense (internal as well as external)
- The process approach, with visible, useful and monitored indicators
So it's a structured approach which affects both:
- The tools (PDCA, AMDEC, 5S, 6S, Kaizen...)
- Behaviors (team spirit, initiative, rigor)
- The systems (quality, safety, production, HR)
What concrete benefits can you expect from an MQT approach?
Setting up an MQT culture is much more than an ISO project. It is a global performance lever, with quick and visible effects:
- Less non-quality (rejects, returns, disputes)
- Less stress or tension between departments
- Better control of hidden costs
- A more empowering work environment
- Security reinforced by rigorous practices
In short: more autonomy, less waste, and a real collective dynamic.
How to deploy an MQT approach in your company?
Here are the key steps for effective implementation, especially in SMEs/ETIs:
- Start small : one zone, one line, one workshop
- Raise awareness and get involved the teams (field and managers)
- Visualize problems : labels, QR codes, field checklist
- Raise the differences without fear of blame
- Follow the actions with rigor and simplicity
- Highlighting successes : rituals, displays, management involvement
💡 The secret? Do not “do” MQT... but “think” Total Quality on a daily basis.
How Certalis facilitates your MQT process
With Certalis, you have a real digital field management system, accessible to all, without complexity:
- Creation and distribution of standardized quality/safety checklists
- Field anomaly reports in 30 seconds, with photos
- Dynamic action plans, affected, traced, piloted
- Integrated training to align everyone with best practices
- Centralization of documents, evidence and histories
👉 Discover our tools for continuous improvement
👉 Follow your quality/safety plans in one click
What to remember
- Total Quality Management is a collective and sustainable approach
- It is based on rigor, transparency and accountability
- It is a powerful lever for improving quality, safety and commitment at the same time.
- It may be deployed progressively with simple and effective tools
👉 Do you want to set up a real culture of quality, without a gas factory or an unmanageable spreadsheet?
Test the QHSE Certalis platform for free — designed for industrial, logistical and technical sites.
